Terms and Conditions

Welcome to Velocity Express! By using our services, you agree to the following terms and conditions. Please read them carefully.

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Acceptance of Terms

By booking a shipment with Velocity Express, you acknowledge that you accept these terms and conditions. If you do not agree, please refrain from using our services.

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Services Provided

Velocity Express specializes in both domestic and international courier services for personal and commercial use. Whether you're sending a personal package or managing business logistics, we offer reliable and efficient delivery solutions tailored to meet your needs. Our team is dedicated to ensuring secure and timely shipments, no matter the scale of your requirements.

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User Responsibilities

As a user, you agree to provide accurate and complete information when booking your shipment. Ensure that your items are packaged according to our guidelines and adhere to all shipping regulations.

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Shipping Policies

• Rates: The shipping rates listed on our website are for reference only and may change because of fluctuations in fuel costs and other factors.
• Weight Calculation: For parcels that are large but lightweight, the delivery cost may be calculated based on the parcel's volumetric weight instead of its actual weight.

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Prohibited Items

Certain items cannot be shipped internationally. If you attempt to send prohibited goods, you will be responsible for return charges or the item may be seized.

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Liability Limitations

At Velocity Express, we take utmost care of your parcel during transit, ensuring it reaches its destination safely. However, in the rare event of damage or loss, we offer compensation based on the shipping network used, whether it’s managed directly by Velocity Express or through a third-party service. This policy provides limited financial coverage to help mitigate any potential loss, with a specific compensation amount depending on the chosen shipping method.

To initiate an insurance claim for a lost or missing parcel, please contact our customer service team with your tracking number and relevant shipping details.

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Payment Terms

• Payments made through our online gateway may incur a transaction fee, which is the responsibility of the customer. To avoid this fee, you may choose to pay via IMPS.

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Privacy Policy

We prioritize your privacy and security. Personal information and identification provided during the booking process are kept confidential and will not be shared without your consent. For more information, please check our Privacy Policy page.

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Changes to Terms

Velocity Express reserves the right to update these Terms and Conditions at any time. We encourage you to review them periodically for any changes.

For any inquiries regarding these Terms and Conditions, please contact us at +91 90213 22132 or email us at info@velexp.com.

These Terms and Conditions are governed by the laws applicable in our operational jurisdiction.