Your Data, Our Priority

Welcome to Velocity Express’s Privacy Policy. At Velocity Express, we respect and prioritize the privacy of our users. This policy explains how we handle personal information gathered through our website and services, ensuring a transparent and secure experience for all users.

To provide efficient courier services, we collect essential details such as names, contact numbers, addresses, and payment information. We also gather technical data, such as IP addresses and cookies, to help us understand user behavior on our site and improve overall performance.

The collected information allows us to:

Fulfill courier orders and provide tracking updates
Enhance customer support and service quality
Send important notifications or promotional offers (with your consent)
Improve the user experience by optimizing website content and functionality

Data Sharing and Disclosure

As a policy, Velocity Express does not share any personal information with external organizations, except where necessary to:

Facilitate deliveries through logistics partners
Comply with legal requirements or regulations

Data Protection and Security

We prioritize the safety of your data by implementing advanced security measures, including data encryption and secure storage. Our processes comply with data protection standards, ensuring your information is protected at every stage.

User Rights :

You have the right to access, correct, or delete your personal information at any time. If you wish to make a request regarding your data, please contact us using the information below.

Cookies and Tracking :

We use cookies and similar tracking tools to personalize your experience on our website. Cookies allow us to store information about user preferences and track website usage. You may disable cookies in your browser settings, though it may affect site functionality.

Data Retention :

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After the retention period ends, we safely delete or anonymize the data.

International Data Transfers :

To process international courier shipments, we may need to share relevant information with authorities for customs clearance, as per the regulations of the destination country.

Policy Updates :

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and we encourage you to review our policy regularly.

If you have any questions about our Privacy Policy, please contact us at info@velexp.com or call us at +91 90213 22132. Our team is here to assist you with any inquiries regarding your privacy and data protection.

Your use of Velocity Express’s website and services implies your acceptance of this Privacy Policy. We value your trust and are committed to keeping your data secure and your privacy respected.