Shipping Policy

At Velocity Express, we are committed to providing swift, reliable, and efficient delivery services to meet your logistics needs. Below is our comprehensive shipping policy:

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Domestic Shipping :

• We offer express delivery services within the country, ensuring your shipments reach their destination on time.
• All domestic shipments are tracked, and we provide real-time updates to keep you informed of the delivery status.

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International Shipping :

• Velocity Express handles global shipments with precision and care, offering competitive rates for international deliveries.
• All international shipments are subject to customs regulations and fees, which may vary depending on the destination country.
• We provide full tracking services for all international shipments, ensuring visibility from pick-up to delivery.

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Shipping Timeframes :

• Domestic express deliveries are generally completed within 1-3 business days, depending on the distance and the service chosen.
• International deliveries are typically completed within 3-7 business days, subject to the destination and customs processes.

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Packaging :

• We recommend proper packaging to ensure the safety of your items during transit. Velocity Express is not liable for damages caused by inadequate packaging.
• We offer packaging services at an additional cost to ensure your items are securely packed.

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Tracking :

• Each shipment is assigned a unique tracking number, which you can use to track your shipment through our website or customer service.

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Shipping Rates :

• Shipping rates are calculated based on the weight, dimensions, and destination of your shipment.
• Rates for international shipments may vary depending on the country of origin and destination, as well as the service selected.

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Delivery Issues :

• If you experience any issues with your shipment, including delays, damages, or lost goods, please contact our customer service team immediately.
• We will work closely with you to resolve the issue and ensure timely delivery.

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Refunds and Claims :

• Velocity Express will refund shipping charges for undelivered or lost shipments under specific conditions, in line with our terms and conditions.
• Claims for damaged or lost goods must be filed within 14 days of delivery.